Terms of Service
These Terms of Service ("Terms") govern your use of Rewind Reels for Salesforce ("Service"), provided by PurposeForce ("we," "us," or "our"). By installing the Rewind Reels managed package, registering for an API key, or otherwise using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms.
1. Service Description
Rewind Reels is a Salesforce AppExchange managed package with an associated backend service that generates AI-powered video summaries from your Salesforce CRM data. The Service queries your Salesforce org data at generation time, generates narration scripts and visual themes using artificial intelligence, and stores the resulting data on your Salesforce records. Videos are rendered as animated HTML presentations in the viewer's browser.
2. Account and License Terms
2.1 License Grant
Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to use the Rewind Reels managed package and backend service for your internal business purposes.
2.2 Salesforce Org Binding
Your Rewind Reels license is tied to a single Salesforce Org ID. The API key issued to your org authenticates all requests between your Salesforce org and our backend service. You are responsible for safeguarding your API key and must notify us immediately if you believe it has been compromised.
2.3 Authorized Users
Access within your Salesforce org is controlled by permission sets (Rewind Admin, Rewind User, Rewind Viewer). You are responsible for assigning these permission sets appropriately and for all activity that occurs under your account.
3. Acceptable Use
You agree not to:
- Use the Service to generate videos containing illegal, defamatory, or harmful content
- Attempt to circumvent rendering quotas or rate limits
- Reverse engineer, decompile, or disassemble any part of the Service
- Share your API key with unauthorized third parties
- Use the Service in violation of Salesforce's Acceptable Use Policy or AppExchange terms
- Submit data to the Service that you do not have the right to process
- Use the Service to process data of individuals without appropriate legal basis
- Interfere with or disrupt the integrity or performance of the Service
4. Subscription Tiers and Pricing
4.1 Tier Limits
| Tier | Monthly Video Renders |
|---|---|
| Free | 3 per month |
| Starter | 15 per month |
| Professional | 75 per month |
| Enterprise | 9,999 per month |
Render counts reset on the first day of each calendar month. Unused renders do not carry over to the following month.
4.2 Payment Terms
- All payments are processed through Stripe, Inc.
- Paid subscriptions are billed monthly or annually, as selected at the time of purchase
- Subscriptions automatically renew at the end of each billing period unless cancelled
- Prices are listed in US Dollars and are exclusive of applicable taxes
- You are responsible for providing accurate billing information
4.3 Refunds
Subscription fees are non-refundable except as required by applicable law. If you cancel your subscription, you will retain access to paid features until the end of your current billing period.
5. Intellectual Property
5.1 Our Intellectual Property
PurposeForce retains all rights, title, and interest in and to the Rewind Reels platform, including the managed package, backend service, rendering engine, AI prompts, user interface designs, documentation, and all related intellectual property.
5.2 Your Data and Content
You retain all rights to your Salesforce CRM data and the video content generated by the Service from your data. We claim no ownership rights over your data or generated videos.
5.3 Feedback
If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a non-exclusive, royalty-free, perpetual license to use such feedback for any purpose without obligation to you.
6. Data Handling
Our collection, use, and protection of data is governed by our Privacy Policy. For customers requiring a formal data processing agreement, please refer to our Data Processing Agreement.
7. Service Availability
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance.
8. Limitation of Liability
8.1 Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PURPOSEFORCE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
8.3 Liability Cap
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
9. Indemnification
You agree to indemnify, defend, and hold harmless PurposeForce from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any rights of a third party, including intellectual property rights.
10. Termination
10.1 Termination by Either Party
Either party may terminate these Terms with 30 days' written notice to the other party. Notice should be sent to hello@purposeforce.org for termination by Customer.
10.2 Termination for Cause
We may terminate or suspend your access to the Service immediately, without prior notice, if you: (a) violate these Terms, (b) engage in abusive or fraudulent activity, (c) fail to pay applicable fees, or (d) use the Service in a manner that threatens the security or integrity of the platform.
10.3 Effect of Termination
Upon termination: (a) your license to use the Service immediately ends, (b) your API key will be revoked, (c) any pending video generation requests may not be completed, and (d) any legacy video files stored on external servers will be deleted per our standard retention schedule. Video data stored within your Salesforce org (narration JSON, theme data, video metadata) remains under your control.
11. Dispute Resolution
11.1 Informal Resolution
Before initiating any formal dispute resolution, you agree to contact us at hello@purposeforce.org and attempt to resolve the dispute informally for at least 30 days.
11.2 Binding Arbitration
Any dispute that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Indiana, United States.
11.3 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of laws principles.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Effective Date" and, where practicable, by sending notice to the email address associated with your account. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
14. General Provisions
- Entire Agreement: These Terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and PurposeForce regarding the Service.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
- Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
- Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
15. Contact Us
For questions about these Terms of Service, contact us:
PurposeForce
Email: hello@purposeforce.org
Web: purposeforce.org